REFUND & CANCELLATION POLICY

1. Overview

Recomp Health offers one paid service: the Recomp AI subscription, available monthly or annually. It is an in-app purchase billed through Apple's App Store or Google Play, and those stores process the payment.

2. Refunds

Because Apple and Google process the payment, refunds are requested from them and decided under their store policies:

iPhone (App Store): request a refund at reportaproblem.apple.com.

Android (Google Play): follow Google's Google Play refund instructions.

3. Cancellation

Recomp AI subscription: cancel any time in your App Store or Google Play settings. Cancellation takes effect at the end of the current billing period. You retain access until that date. No penalties, no lock-in.

4. Consumer Guarantees Act 1993

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. If Recomp Health fails to deliver services with reasonable care and skill, you may be entitled to a remedy under NZ consumer law.

5. Need Help?

If something went wrong with your subscription, or you have trouble requesting a refund from Apple or Google, email support@recomphealth.org with your account email and the charge date, and we will help.