Terms of Use

Effective date: 2 October 2026 · Version: 2026-10-02

These Terms are an agreement between you and Recomp Health Limited, a company registered in New Zealand ("Recomp Health", "we", "us"). They cover your use of the Recomp Health app, the web companion at app.recomphealth.org and our website (the "Service"). By creating an account you agree to these Terms and acknowledge our Privacy Policy and Consumer Health Data Privacy Policy.

1. What Recomp Health is

Recomp Health provides informational tools for recording, organising and visualising information you provide or connect. That includes weight, body composition, DEXA results, laboratory results, medications and injections, nutrition, exercise and progress photos. You can see trends, create reports and share images you choose to share.

Recomp Health is not a medical provider and does not diagnose, treat, cure or prevent disease. It does not replace your doctor, prescriber, pharmacist or any other health professional. Charts that show your recorded medication alongside your recorded weight display your own records side by side. They do not show or imply that a medication caused a change in weight or body composition, and they do not recommend a dose.

2. No medical advice

Nothing in the Service is medical advice, diagnosis or treatment. Reference ranges vary between laboratories; the range on your laboratory report applies to your result. Always speak with a qualified health professional before starting, changing or stopping any medication, dose, diet or exercise programme. If you think you may have a medical emergency, call your local emergency number now (911 in the US, 111 in New Zealand, 000 in Australia).

3. Recomp AI

Recomp AI is optional and is off until you turn it on. Recomp AI provides automated informational responses based on information available in your Recomp Health account. AI responses may be inaccurate, incomplete or inappropriate and are not medical advice, diagnosis or treatment. Do not use Recomp AI as the sole basis for medical, medication or treatment decisions. Recomp AI will not recommend, change or assess medication or doses, or diagnose conditions.

4. Who can use the Service

You must be 18 or older. By creating an account you confirm that you are.

5. Your account

You are responsible for keeping your sign-in details secure, for the accuracy of what you enter, and for decisions you make. You agree not to:

• →use the Service for anything unlawful;
• →access anyone else's account or data;
• →interfere with, probe or reverse engineer the Service;
• →scrape or extract data by automated means;
• →upload content you don't have the right to upload, or content that is unlawful or abusive.

6. Your data

You own the health and personal information you put into the Service. You give us a limited licence to host, process and display it only so we can provide the Service to you, as described in our Privacy Policy. You can export your data at any time, and delete your account and data in Settings → Privacy & Consent → Delete my account and data.

7. Subscriptions, automatic renewal and cancellation

• →How you pay. Paid features, such as Recomp AI, are sold as auto-renewing subscriptions through Apple's App Store or Google Play. Before you buy, the store shows the price, the billing period, and what's included. Apple or Google charges you.
• →Automatic renewal. Your subscription renews automatically at the end of each billing period, at the price then in effect, until you cancel. To avoid the next charge, cancel at least 24 hours before the current period ends. If the price changes, you will be told before it applies, as the store's rules and the law require.
• →Free trials. If you start a free trial, you will be charged when it ends unless you cancel at least 24 hours before it ends.
• →How to cancel. iPhone: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel a subscription. After you cancel, you keep access until the end of the period you've paid for.
• →Refunds. Apple and Google handle refunds under their own policies. Nothing here limits any refund or cancellation right the law gives you.

8. Intellectual property

The Service belongs to Recomp Health or its licensors, including its software, design, text, graphics and the Recomp Health name and logo. We give you a personal, non-transferable, revocable licence to use the app for your own non-commercial use while these Terms apply.

9. Privacy

Our Privacy Policy and Consumer Health Data Privacy Policy explain how we handle your information. We do not sell your personal information or consumer health data.

10. Disclaimers

The Service is provided "as is" and "as available". As far as the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise the Service will be uninterrupted or error-free, or that any data, chart, report or AI response is accurate or complete. Some laws don't allow certain warranties to be excluded, so some of these exclusions may not apply to you.

11. Limits on our liability

As far as the law allows, Recomp Health is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data or profits, arising from your use of the Service.

As far as the law allows, our total liability for all claims relating to the Service is limited to the greater of:

• →(a) what you paid us for the Service in the 12 months before the claim; or
• →(b) US$100 (or the equivalent in your local currency).

These limits don't apply to liability that the law does not allow to be limited or excluded. That includes, where the law provides it, liability for gross negligence, wilful misconduct or fraud; for death or personal injury caused by our negligence; and rights you have under consumer-protection laws that can't be waived. That includes the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, the Australian Consumer Law, and US state consumer-protection laws.

12. Governing law and disputes

These Terms are governed by the laws of New Zealand. That choice doesn't take away any protection you have under the mandatory consumer laws of the country, state or province where you live.

If you have a concern, please contact us first at support@recomphealth.org so we can try to resolve it. If we can't resolve it within 30 days, you can bring a claim in the courts of New Zealand. If you are a consumer, you can also bring it in the courts of the place where you live, including small-claims courts where available.

Nothing in these Terms requires you to use arbitration or prevents you from taking part in a class or representative action where the law allows it.

13. Changes to the Service and these Terms

We may change the Service. If we make a material change to these Terms, we will tell you in the app before it takes effect, and ask you to accept the new Terms where the law requires. If you don't accept them, you can stop using the Service and delete your account.

14. Ending your use

You can stop using the Service and delete your account at any time. We may suspend or end your access if you break these Terms, or if we must do so to comply with the law, with notice where reasonable. Sections 2, 3, 6, 8 and 10–12 continue to apply afterwards.

15. Apple and Google

If you downloaded the app from the App Store, these Terms are between you and Recomp Health, not Apple, and Apple is not responsible for the app or its content. Apple is not obliged to provide maintenance or support for the app. If the app fails to meet any applicable warranty, you can tell Apple and Apple will refund the app's purchase price (if any); Apple has no other warranty obligation. Apple is not responsible for any claims about the app, including product liability, failure to meet legal or regulatory requirements, consumer-protection claims or intellectual-property claims. You confirm you are not in a country subject to a US Government embargo and are not on a US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Google Play's terms apply to purchases made through Google Play.

16. General

If any part of these Terms can't be enforced, the rest still applies. These Terms, the Privacy Policy and the Consumer Health Data Privacy Policy are the whole agreement between you and us about the Service. If we don't enforce a right, we haven't waived it.

17. Contact

Recomp Health Limited · 21 Waimauku Station Road, Waimauku, Auckland 0812, New Zealand · support@recomphealth.org